Refund Policy

We offer a 7-day money-back guarantee on all 12-month subscription plans. If you are not completely satisfied with our service, you may request a full refund within 7 days of your purchase date.

This guarantee applies exclusively to 12-month plans. Other plans (1 month, 3 months, 6 months) are non-refundable.

To be eligible for a refund, you must meet the following conditions:

• ✓ You purchased a 12-month subscription plan
• ✓ Your refund request is submitted within 7 days of the original purchase date
• ✓ You have experienced a genuine technical issue that we could not resolve
• ✓ You have not abused the service or violated our terms of use

Refunds will not be issued in the following situations:

• ✓ 1-month, 3-month, and 6-month plans (non-refundable)
• ✓ Requests made after 7 days of purchase date
• ✓ Issues caused by the customer's internet connection or incompatible device
• ✓ Customer changed their mind after purchase
• ✓ Failure to read the service description before purchasing
• ✓ Free trial requests (free trial is available before purchase)

To request a refund, please follow these steps:

• 1. Contact our support team within 7 days of purchase
• 2. Provide your order details and reason for refund
• 3. Our team will review your request within 24-48 hours
• 4. If approved, refund will be processed to your original payment method

Once your refund is approved:

• ✓ Refunds are processed within 5-10 business days
• ✓ The time it takes to appear in your account depends on your payment provider
• ✓ You will receive a confirmation email once the refund is completed

Before purchasing a subscription, we encourage you to try our 24-hour free trial. This allows you to test our service, channel lineup, and streaming quality before committing to a paid plan. The free trial helps ensure you are satisfied with our service before making a purchase.

If you wish to cancel your subscription and not be charged for renewal, please contact our support team before your subscription renewal date. Cancellation does not automatically entitle you to a refund unless you are within the 7-day money-back guarantee period for 12-month plans.

For any refund requests or questions about this policy, please contact us: