Refund Policy
Current version: October 12, 2026
In brief: test free for 24 hours. After paying, if we cannot give you a working service, ask within 7 days for a fix or a full refund.
Test first
The free 24-hour trial is the same service as a paid plan. We encourage everyone to check channels, 4K playback and stability on their own setup before paying.
7-day guarantee
If your login does not arrive, or never works and we cannot fix it, request a refund within 7 days of payment. This covers all customer plans.
4K and quality
4K requires a 4K TV, a 4K-capable device and about 25 Mbps. If 4K does not play because of your equipment or connection, we will help you troubleshoot, but this is not grounds for a refund on its own.
Not refundable
- Change of mind after using the service.
- Fees paid to third-party app developers.
- Issues caused only by your device or internet connection.
- Reseller credits already used to create accounts.
- Accounts suspended for breaching the terms.
How to ask
Use the contact page, choose "Billing", and include your order email. Approved refunds return to the original payment method.